Overview
RCG Advanced is committed to protecting your personal data and handling it responsibly. This Privacy Policy explains what information we collect, how we use it, how long we retain it and what your rights are under UK GDPR and the Data Protection Act 2018.
This policy applies to all personal data collected through rcgadvanced.com and through any direct correspondence with RCG Advanced.
Data Controller: RCG Advanced, United Kingdom
Contact: craig@rcgadvanced.com
What Data We Collect
Enquiry Form
When you submit an enquiry through our website we collect:
- Your name
- Your email address
- Your organisation name
- The nature of your enquiry and any details you provide in the message field
Direct Correspondence
If you contact us directly by email we may retain:
- Your name and email address
- The content of your correspondence
- Any business or professional information you share with us
Cookies and Technical Data
Our website uses a single essential cookie to store your cookie consent preference. We do not use advertising cookies, tracking cookies or analytics cookies. We do not use Google Analytics or any third-party tracking tools.
Google Fonts are loaded from Google's CDN to render our site typography. Google may log your IP address as part of this request. You can read Google's privacy policy at policies.google.com/privacy.
How We Use Your Data
We use the personal data you provide solely for the following purposes:
- To respond to your enquiry
- To assess whether RCG Advanced can provide the service you are seeking
- To conduct ongoing commercial correspondence where a business relationship is established
- To comply with any legal obligations we are subject to
We do not use your data for marketing purposes without your explicit consent. We do not sell, rent or share your personal data with any third party for commercial purposes.
Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Legitimate interests — to respond to enquiries and conduct business operations
- Contractual necessity — where data processing is required to fulfil a commercial agreement
- Legal obligation — where we are required by law to retain or process data
- Consent — where you have explicitly opted in to receive communications from us
Data Retention
We retain personal data only for as long as necessary for the purpose it was collected:
- Enquiries that do not progress to a commercial relationship are deleted within 12 months
- Data relating to active or completed commercial engagements is retained for 6 years in line with UK financial record-keeping requirements
- Email correspondence is retained for up to 3 years unless there is an ongoing commercial relationship
You may request deletion of your data at any time — see Your Rights below.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. Enquiry data is transmitted securely and stored only in systems with appropriate access controls.
No method of electronic transmission or storage is completely secure. If you have concerns about the security of your data, please contact us directly.
Third Parties
We do not sell or share your personal data with third parties for marketing or commercial purposes.
We use the following third-party services in the operation of this website:
- Netlify — website hosting. Data may be processed on servers within the US and EU. Netlify is compliant with applicable data protection regulations. See netlify.com/privacy.
- Google Fonts — typography delivery via Google's CDN. See policies.google.com/privacy.
We may disclose your data to legal or regulatory authorities if required to do so by law.
International Transfers
RCG Advanced operates across the United Kingdom, Saudi Arabia, the UAE and the United States. Where commercial correspondence involves contacts in these regions, your data may be referenced in that context. We do not transfer personal data internationally outside of what is necessary to respond to your specific enquiry.
Where our hosting provider (Netlify) processes data outside the UK, they do so under appropriate safeguards in compliance with UK GDPR.
Your Rights
Under UK GDPR you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may request correction of inaccurate or incomplete data
- Right to erasure — you may request deletion of your data where there is no legitimate reason for us to retain it
- Right to restrict processing — you may request that we limit how we use your data
- Right to data portability — you may request your data in a structured, machine-readable format
- Right to object — you may object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at the details below. We will respond within 30 days.
Cookies
We use one cookie on this website:
- rcg_cookie_consent — stores your cookie preference (accepted or declined). This is an essential functional cookie. It does not track you or collect any personal data. It expires when you clear your browser storage.
You can withdraw your cookie consent at any time by clearing your browser's local storage or by contacting us to request removal.
Complaints
If you have a concern about how we handle your personal data, please contact us in the first instance and we will endeavour to resolve it promptly.
You also have the right to lodge a complaint with the UK supervisory authority:
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to review this policy periodically.
Contact Us
For any questions, requests or concerns regarding this Privacy Policy or your personal data: